5-Year Limited Warranty for Modofire Products
Warranty Overview
Modofire offers a 5-Year Limited Warranty to the original purchaser of our fire pits and tables. This warranty covers defects in materials and workmanship under normal use for five years from the date of purchase.
General Warranty Guidelines
If a Modofire product exhibits defects in materials or workmanship during the warranty period, and when used according to our Cleaning and Care Instructions, Modofire will provide the necessary parts to repair or replace the defective item.
What’s Covered:
- Defects in materials and workmanship for products used as intended.
- Repairs or replacements for qualifying defects.
What’s Not Covered:
- Misuse, abuse, improper installation, or use for unintended purposes.
- Damage caused by accidents, natural disasters, or environmental factors.
-
Custom-made or made-to-order products are not covered for buyer’s remorse or artistic variations.
- Costs associated with removal, installation, or transportation of the defective product.
Burners & Electronics Coverage
-
Burners: Our cut/cast/machined brass and stainless steel burners come with a 5-year warranty. However, the finish on the burners is not covered for the full five-year duration.
-
Electronics: The electronic components of our fire pits and tables are covered by a 3-year warranty.
Finish Warranty
Modofire fire pits and tables are finished with premium exterior-grade coatings. Over time, natural color changes due to light and environmental factors may occur, which are not covered under this warranty.
Modofire warrants that the finish is free from defects such as flaking, peeling, cracking, or significant discoloration for a period of three years from the date of purchase, under normal use.
How to Make a Warranty Claim
To initiate a warranty claim, please follow these steps:
- Contact Modofire Customer Support at [email address].
- Provide your proof of purchase, a description of the defect, and photographs if applicable.
- Modofire will evaluate your claim and provide instructions for repair or replacement.
Freight Costs associated with warranty claims will be covered by Modofire, at our discretion.
Custom and Artistic Products
Custom and artistic products are uniquely crafted by our skilled artisans. Due to the nature of these items, slight variations in color, texture, or shape may occur. These differences are not considered defects, and warranty claims for custom products will not be accepted for buyer's remorse.
Warranty Limitations
This warranty is exclusive to Modofire and replaces all other warranties, whether expressed or implied. Modofire is not liable for any indirect, incidental, or consequential damages arising from the installation, use, or failure of our products.
Certain jurisdictions do not allow the exclusion of incidental or consequential damages, so the above limitations may not apply to you.
Cleaning & Care Instructions
Proper care and maintenance are essential to preserving the longevity of your fire pits and tables. For more detailed care instructions, please refer to our Cleaning and Care Guide or contact your dealer.
