Returns and Cancellations

Cancellation Policy:

We understand that sometimes you may need to cancel an order. If you decide to cancel your order on the same day or within 24 hours of placing it, you will not be charged any penalties. If your order has not yet shipped but it's been more than 24 hours, we will need to charge a 20% administration fee. Please note that orders that have already shipped or are custom-made and made-to-order products that have gone into production cannot be cancelled.

Returns Policy:

At Formluxe, we are committed to ensuring your complete satisfaction with your purchase. If you are not 100% satisfied with your non-custom or made-to-order product, we offer a refund with the following exceptions:

  • Custom-made and one-of-a-kind artistic products
  • Made-to-order products
  • Products without their original packaging
  • Used products
  • Products on sale

Please make sure to inspect your purchase upon delivery and report any issues to us within 7 days. To qualify for a return, please make sure that the product is clean, unused, and in its original packaging. To obtain a Return Authorization Number (RAN), please email us at [email address] with your order number and the reason for your return. Please note that the following conditions apply:

  • A 20% restocking fee will be charged
  • Return shipping costs are the responsibility of the buyer
  • Refunds will only be issued to the original credit card used when placing the order

Custom and Artistic Products:

Each custom and artistic product is created by our expert artisans and manufacturers one at a time, so each piece is unique. Please note that there may be slight variations in color, texture, or shape that may differ from the images seen online. Due to the custom nature of these products, buyer's remorse regarding the exact artistic creation will not be covered under our warranty.

Exceptional Circumstances:

While we strive to provide our customers with high-quality products and exceptional service, there may be unforeseen circumstances beyond our control. In such cases, we reserve the right to cancel an order at any time and issue a full refund to the original credit card used when placing the order. Examples of exceptional circumstances include but are not limited to: production delays, supplier shortages, or Acts of God that prevent us from fulfilling your order.

Thank you for choosing Formluxe. We appreciate your business and will do everything we can to ensure your satisfaction with our products and services. If you have any questions, please do not hesitate to contact us at info@formluxe.com.

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