Return and Cancellation Policy:

At Modofire, we value your satisfaction and aim to provide a clear and fair return and cancellation process.

Order Cancellation:

• You may cancel your order within 24 hours of placing it for a full refund, with no penalties.
• After 24 hours, if your order has not yet shipped, a 12% administration fee will be applied to the cancellation.
• Custom-made or made-to-order products that have gone into production, as well as orders that have already shipped, cannot be cancelled.

Return Policy:

We offer a 30-day return policy for eligible non-custom products. To qualify for a return, the product must be clean, unused, and in its original packaging. Please initiate your return by contacting us within 30 days of delivery to receive a Return Authorization Number (RAN).

Please note the following exceptions to our return policy:

• Custom-made or made-to-order products are non-returnable.
• One-of-a-kind products, products on sale, used products, or products missing their original packaging are not eligible for return.

Return Conditions:

• A 12% restocking fee will be charged on all returned items.
• Return shipping costs are the responsibility of the buyer.
• Refunds will be issued to the original payment method used at the time of purchase.

Custom and Artistic Products:

Custom and artistic products are uniquely crafted by our skilled artisans. Due to their handmade nature, slight variations in color, texture, or shape may occur. These differences are not considered defects, and as such, returns or refunds for custom and artistic products will not be accepted.

Exceptional Circumstances:

In rare cases, we may cancel an order due to unforeseen events such as production delays, supplier issues, or Acts of God. In such instances, a full refund will be issued to the original payment method used at the time of purchase.