Shipping Policy Full Version

Streamlined Shipping Process

At Modofire, we prioritize efficient and transparent shipping to ensure your products arrive safely and on time.

Efficient Shipping:

• Made-to-Order: Most of our products are made-to-order and typically ship directly from the manufacturer within 6-8 weeks. Some items may ship sooner if they are ready before the estimated lead time. Check individual product pages for specific lead times.
• Stocked Items: In-stock items are eligible for faster delivery, as noted on product pages.

Standard Ground Shipping:

• For items under 150 lbs: We ship via FedEx, UPS, or USPS.
• Damage Reporting: If your item arrives damaged, please take photos and report it to us immediately for a resolution.

Standard Freight Shipping:

• For items over 150 lbs: Products are shipped via freight and delivered curbside with lift gate assistance. Our shipping partner will contact you to schedule delivery.
• Inspection upon Delivery: Please inspect items immediately upon delivery. Any damage should be noted on the delivery receipt and reported to us within 48 hours to avoid liability issues.

Flexible Shipping Options:

• Orders under $150: Flat rate shipping of $9.95 within the contiguous 48 states.
• Orders over $150: Free standard shipping within the contiguous 48 states.
• Expedited Shipping: Available upon request. Please contact our Sales Representatives for details and costs.

International Shipping:

• Free shipping does not apply to international orders. Please contact our Sales Representatives for shipping costs and specific destinations.
• International Returns: Handled on a case-by-case basis.

Return Policy Summary:

• Returns are accepted within 30 days for non-custom, unused items in their original packaging. Refunds exclude original and return shipping costs unless the error is on our part.
• A 12% restocking fee applies to all returns of non-custom items.
• Custom or Made-to-Order products are non-returnable and this will be clearly noted on the product pages.
• For defective or damaged products, we will explore repair options first. If a repair is not feasible, we will arrange a replacement. Photos of securely packaged items must be provided for freight returns.

Important Considerations:

• Large products (250-1500 lbs) may require crating, tailgate lift, or a forklift for delivery.
• Shipping costs for larger products can be high; plan accordingly.
• Curbside Delivery: All deliveries are curbside. Customers are responsible for moving the product from the curb to its final location.
• Measure Spaces: Ensure that your space is measured and free of obstacles to accommodate the delivery.
• Truck Access: Ensure that the delivery location is accessible by large trucks. Please plan for potential constraints.
• Heavy Items: We recommend hiring professional movers for heavy items.