Shipping Policy Full Version

At Modofire, we prioritize efficient and transparent shipping to ensure your products arrive safely and on time.

Made-to-Order: Most of our products are made-to-order and typically ship directly from the manufacturer within 6-8 weeks. Some items may ship sooner if they are ready before the estimated lead time. Check individual product pages for specific lead times.
Stocked Items: In-stock items are eligible for faster delivery, as noted on product pages.

For items under 150 lbs: We ship via FedEx, UPS, or USPS.
Damage Reporting: If your item arrives damaged, please take photos and report it to us immediately for a resolution.

For items over 150 lbs: Products are shipped via freight and delivered curbside with lift gate assistance. Our shipping partner will contact you to schedule delivery.
Inspection upon Delivery: Please inspect items immediately upon delivery. Any damage should be noted on the delivery receipt and reported to us within 48 hours to avoid liability issues.

Orders under $150: Flat rate shipping of $9.95 within the contiguous 48 states.
Orders over $150: Free standard shipping within the contiguous 48 states.
Expedited Shipping: Available upon request. Please contact our Sales Representatives for details and costs.

Free shipping does not apply to international orders. Please contact our Sales Representatives for shipping costs and specific destinations.
International Returns: Handled on a case-by-case basis.

Returns are accepted within 30 days for non-custom, unused items in their original packaging. Refunds exclude original and return shipping costs unless the error is on our part.
A 12% restocking fee applies to all returns of non-custom items.
Custom or Made-to-Order products are non-returnable and this will be clearly noted on the product pages.
For defective or damaged products, we will explore repair options first. If a repair is not feasible, we will arrange a replacement. Photos of securely packaged items must be provided for freight returns.

Large products (250-1500 lbs) may require crating, tailgate lift, or a forklift for delivery.
Shipping costs for larger products can be high; plan accordingly.
Curbside Delivery: All deliveries are curbside. Customers are responsible for moving the product from the curb to its final location.
Measure Spaces: Ensure that your space is measured and free of obstacles to accommodate the delivery.
Truck Access: Ensure that the delivery location is accessible by large trucks. Please plan for potential constraints.
Heavy Items: We recommend hiring professional movers for heavy items.