Shipping Policy Full Version

Shipping Policy

Made to Order: Most Modofire products are built to order and typically ship within approximately 10 to 12 weeks unless otherwise noted. Lead times are estimates only and may vary based on production schedules, material availability, customization, inspections, weather, holidays, and other factors beyond our reasonable control.

Stocked Items: Select products, accessories, and components may be available for expedited shipment when identified on the product page.

Shipping Methods: Smaller products typically ship via UPS, FedEx, USPS, or similar parcel carriers. Larger fire tables, fire features, and custom fabrications generally ship via freight carrier. Shipping costs are calculated at checkout or quoted separately based on product size, weight, destination, and delivery requirements.

Packaging: Products are professionally packaged to provide protection during transit. Depending on the size, weight, and product type, shipments may be secured to a pallet, fully wrapped with protective materials, packaged in custom crates, or prepared using other methods appropriate for safe transportation.

Freight Deliveries: Freight shipments are typically curbside and may include liftgate service when appropriate. Delivery methods vary by carrier, destination, shipment size, and site conditions. Freight carriers commonly contact customers directly to schedule a delivery appointment.

Site Access & Unloading: Customers are responsible for ensuring adequate site access and arranging any labor, equipment, forklifts, cranes, permits, or other resources necessary for unloading, moving, storage, assembly, or installation. Delivery beyond the carrier's standard service is not included unless specifically agreed to in writing.

Inspection Upon Delivery: All shipments should be inspected upon arrival and before acceptance whenever possible. Any visible damage, shortages, or concerns should be noted on the carrier's delivery receipt at the time of delivery and photographed. Modofire should be notified promptly so that available shipping claims and resolutions may be evaluated. If possible, retain all packaging materials until the shipment has been fully inspected and any shipping concerns have been resolved.

Transit & Delivery: Title, risk of loss, transit times, delivery dates, and transportation services are subject to the carrier's terms and conditions. While we work closely with our shipping partners, Modofire is not responsible for carrier delays, weather events, storage fees, accessorial charges, missed appointments, site conditions, or circumstances beyond our reasonable control.

Installation Scheduling: Do not schedule contractors, installers, equipment rentals, inspections, or related services until the shipment has been delivered, inspected, and accepted. Modofire is not responsible for expenses associated with delivery delays, scheduling changes, rescheduling fees, or project interruptions.

Returns: Standard non-custom products may be eligible for return within 30 days of delivery if unused and in original packaging, subject to approval. Original shipping charges are non-refundable, return shipping costs are the responsibility of the customer, and a restocking fee may apply. Custom, made to order, modified, or specialty finish products are generally non-cancelable and non-returnable once production has begun.

Shipping Damage & Product Concerns: Shipping damage, shortages, and product concerns are handled on a case-by-case basis in accordance with applicable carrier procedures, manufacturer policies, and warranty terms. Prompt inspection, documentation, and notification are essential to help preserve available claim options.