Streamlined Shipping Process:
Modofire takes pride in its efficient shipping process, ensuring prompt and flexible delivery options across the nation.  While some of our products are readily available for quick shipment, most custom-finished items and specific products may be shipped directly from the manufacturer, which requires 3-5 weeks. However, some items are stocked and can be delivered in less time. Please look within the product pages for specifics on shipping of each product.

Swift Standard Ground Shipping:
To provide you with the fastest turnaround and shipping for items weighing under 150 pounds, we offer a standard free shipping option through reputable parcel carriers like FedEx, UPS, USPS, and more. In the rare event that your order arrives damaged, we kindly request that you capture photographs and promptly share them with us, ensuring we can assist you in resolving the issue satisfactorily.

Efficient Standard Freight Shipping:
For items exceeding 150 pounds, our standard free shipping service entails convenient curb-side delivery, accompanied by lift gate assistance. Once your order is ready for delivery, our shipping partner will contact you to schedule a suitable delivery time. Therefore, it is crucial to provide an up-to-date phone number during the checkout process. While the delivery driver will assist in unloading the item from the truck, it remains your responsibility to bring it onto your property. Upon receipt, please inspect the product thoroughly and sign for the delivery. Should you notice any damage upon arrival, it is imperative to note it on the delivery receipt, as Modofire cannot be held liable for damages not annotated during delivery.

Flexible Shipping Options:
For orders totaling under $99.00, we offer a flat rate shipping fee of $9.95, regardless of quantity or size. This flat rate applies to standard locations within the contiguous 48 states. Kindly note that when selecting standard shipping, Modofire reserves the right to determine the delivery type, carrier, and service level for each shipment.

For orders exceeding $99.00, we provide free standard shipping to standard locations within the contiguous 48 states. Similar to flat rate shipping, our free standard shipping may include curb-side delivery and lift gate services for freight shipments. However, exceptions such as hard-to-reach areas may require special considerations and fees.

Accelerated Shipping Options:
To reduce shipping time, we offer expedited shipping options for most items. To determine availability and pricing for these options, we kindly ask that you contact one of our Sales Representatives directly.

International Shipping:
Please note that our free standard shipping does not apply to orders shipped internationally. While we regularly ship to Canada, we request that you contact our sales representatives to determine accurate shipping costs for your specific international destination. Additionally, we may have additional international shipping opportunities available, so feel free to inquire about their availability. Please be aware that international orders are not eligible for our standard return policy, and any returns made internationally will be handled on a case-by-case basis.

Return Policy Summary: (Read More about Returns Here)
At Modofire, your satisfaction is of utmost importance to us. Hence, we offer a simple returns policy for new, unused, unassembled, and resalable items in their original packaging. You have 30 days from the date of delivery to initiate a return for a refund. Please note that the refund will be issued for the total amount of the order, minus the original outbound shipping and any return shipping costs incurred by Modofire. In the event that the return is due to an error on our part, you will not be responsible for shipping costs.

MOST OF OUR PRODUCTS ARE CUSTOM AND MADE-TO-ORDER AND CANNOT BE SIMPLY RETURNED. However, we will kindly work with you to try and resolve any problems or issues with products that are defective or damaged.

If you are returning a product due to defect or damage, we will first explore options for repair. If repair is not feasible, we will arrange for a replacement.

For returns requiring freight service, we kindly request that you provide a photo of the securely packaged item as part of our pre-return process. This helps us document the condition of the package prior

 

Things to Consider 

When it comes to purchasing large architectural products, such as fire and fire bowls, it's important to keep in mind that these items can be very heavy, often ranging from 250-1500 lbs. As a result, shipping and handling can be a major consideration when making your purchase. Here are some important points to keep in mind:

  • Many products sold by Modofire are large and heavy, and require crating and a tailgate lift or forklift for proper placement.
  • The weight of these products can impact shipping costs, which may be higher than expected.
  • Modofire and carriers are only responsible for curbside drop off on public property or streets due to liability concerns.
  • Customers may need to move or hire movers to get the product into place.
  • Considerations for shipping and handling should be factored into the overall cost and planning of your project.

Additional Considerations:

  • Make sure to measure the space where you plan to install the product to ensure that it will fit properly.
  • Consider any obstacles, such as stairs or narrow doorways, that may impact the delivery and placement of the product.
  • Ensure that the delivery location is accessible by a large truck for curbside drop off.
  • When hiring movers, ensure that they are experienced in moving large and heavy items, and that they have the necessary equipment and tools to do so safely and efficiently.

By keeping these considerations in mind, you can ensure that your product is delivered and placed properly, while also factoring in any additional costs and planning that may be necessary.