Shipping Policy Full Version

Shipping & Lead Time

Lead times. Modofire products are generally made to order. Production, shipping, and delivery dates are estimates and may change as fabrication progresses or while an order is in transit. A later-than-estimated arrival is not, by itself, a product defect. We will communicate material schedule changes.

Shipping arrangements. Products ship from Modofire or our domestic fabrication partners. Shipping method and cost depend on the product’s size, weight, destination, and delivery requirements. Parcel shipments may arrive separately from freight shipments. Transit time begins when the carrier receives the shipment.

Freight delivery. Larger fire pits, fire tables, and custom fabrications generally ship crated by freight for scheduled curbside delivery. Liftgate service is included only when specified in the shipping arrangement and available for the shipment. Delivery does not include uncrating, moving the product into place, assembly, gas or electrical connections, or installation.

Site access and receiving. The customer must provide an accurate delivery address, a location accessible to the carrier, and the people or equipment needed to receive and move the shipment from the delivery point. Charges for storage, redelivery, address changes, or special handling caused by site or receiving issues are the customer’s responsibility.

Inspection and damage. Inspect the crate and packaging when the shipment arrives. Note visible damage on the carrier’s delivery receipt before signing, photograph it, and contact Modofire promptly. If damage is found after uncrating, retain the product and all packaging and send us photographs as soon as possible, preferably within 48 hours. Do not install a damaged product before contacting us. Modofire will help review the damage and coordinate the appropriate freight claim or resolution.

Installation scheduling and delays. Schedule installation and other dependent work only after the product has been delivered and inspected. Modofire is not responsible for delays caused by carriers, weather, permitting, site conditions, or other circumstances outside its control. To the extent permitted by law, Modofire is not responsible for related costs such as installer time, equipment rental, travel, storage arranged by the customer, or loss of use.