Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Find answers to common questions below. Contact us directly for more information.
Shipping is shown at checkout or confirmed in your project quote. Larger features generally travel by freight. Production time and carrier transit are separate.
Modofire vessel and finish coverage is five years under the applicable terms. Burners, ignitions and other components have their own manufacturer warranties.
Contact us about trade accounts, project quantities or a specific request. Available promotions are identified on the site or in your quote.
Choose the available fuel configuration when ordering. The burner and connections must match that fuel. Internal-tank models have specific tank requirements. Propane tanks are not included unless expressly listed.
No. While we endeavor to showcase the most sought-after products, we also offer custom designs as well as a variety of products from our manufacturers’ catalogs or their official websites.
Most of what we create is made in America or assembled here by our skilled fabricators and trusted partners. We respect that great craftsmanship exists worldwide, yet for our work, American production allows us to maintain the level of design control, material quality, and accountability that our products require.
At the center of every Modofire fire table is the vessel itself, and this core structure is always made in the United States. We build locally and collaborate with established American partners who share our commitment to precision and responsible sourcing. This approach ensures that every fire table begins with a foundation crafted to the highest standards, supporting both the design intent and the long term durability our clients expect.
Available payment and installment options are shown at checkout. Eligibility and terms are determined by the payment provider.
Our fire features are intended for outdoor use in the conditions described in their specifications. Material and finish selection matters in coastal, poolside and other demanding settings.
Where a model is available, use the 3D or augmented-reality control in the product gallery. Models are representations. Names, shapes and dimensions may reflect an earlier design.
Use current product specifications and verified drawings for planning. Contact us for project-specific model requirements.
Yes, we offer custom fabrication services and can create planters in a variety of sizes and shapes to suit your specific needs.
Weathering steel develops a changing patina. Keep drainage clear and remove debris. Plan for runoff that can stain adjacent surfaces. Contact us before applying a coating or treatment.
Yes, we offer a variety of color options for our planters, including custom colors to match your specific design needs.
Most made-to-order products take approximately 10–14 weeks before shipping. Some propane and steel models may ship in as little as six weeks. Timing varies by model and season. Transit time is additional.
Confirm the current estimate for the selected product when ordering.
Eligibility depends on the product and whether it was made to order. Review the applicable return and cancellation terms before ordering.
No. Modofire provides product specifications and manufacturer instructions for your installation team. Your plumber, gas technician and other qualified professionals plan and perform the work.
Yes, we offer custom fabrication services and can create a variety of metal fabrications to meet your specific design needs.
Let the feature cool before cleaning. Use the care method for the supplied material and finish. Follow the component instructions for burners, ignitions, pumps and lighting.
It is important to check your local regulations and fire codes to ensure that you can use your fire pit or fire and water feature year-round. Additionally, be sure to take appropriate safety precautions when using any type of fire feature.