Frequently Asked Questions (FAQs)
Below are some of are common questions. Contact us directly for more information.
We offer free shipping on all orders over $150, as well as on all large items. The price you see on the product page is the final price you pay, with no hidden shipping fees.
Answer: Absolutely! Every product we sell is a commercial-grade product and comes with a warranty. The warranty period varies from a minimum of 1 year for some electrical parts to a lifetime warranty for select items like Warming Trends Burners, Aluminum, Steel, and Copper products.
Signing up to for our newsletter or trade account on our contact page is the best way to receive discounts and access to promotions.
You are always welcome to contact us directly to make requests based on quantity, location, or other factors that may help lower your pricing.
Yes, most of our fire pits, tables, and features are compatible with both propane and natural gas. You can choose the option that suits your needs during the ordering process.
No. While we endeavor to showcase the most sought-after products, we also offer personalized designs and quotes for virtually any item available from our manufacturers’ catalogs or their official websites.
All of our products are made and assembled in the USA. Our business is centered around sustainable products that are responsibly sourced. This necessitates our oversight and accountability for the quality of materials, manufacturing, and transportation. Currently, we can only meet these sustainability standards by sourcing American-made products.
Yes, we do! We offer convenient financing options to make your purchase as smooth as possible. Simply choose the financing option at checkout.
Yes, all of our fire pits, tables, and planters are designed for outdoor use and are made with durable materials to withstand the elements. Certain materials do better in certain environments. For more information on choosing materials then see our blog(Learning).
We offer 3D models with AR/VR capability on the product pages within the product images and also in the "Description". On mobile, you will see "View in Your Space" buttons if a model is present.
We also provide models and designs upon request for those with a verifiable purpose or need.
Only our Trade Partners may download and use the original 3D models.
You can view all the current 3D models at this link.
Answer: GFRC stands for Glass Fiber Reinforced Concrete. It is a strong and durable material that is lightweight and easy to work with. GFRC is a great option for planters because it can withstand extreme weather conditions and has a long lifespan.
Answer: Yes, we offer custom fabrication services and can create planters in a variety of sizes and shapes to suit your specific needs.
Answer: Corten steel is a weathering steel that forms a rust-like patina over time, while stainless steel is a highly resistant material that is less likely to rust or corrode.
Answer: Corten steel planters require little maintenance, but it is important to keep them clean and free from debris. You can also apply a protective coating to help prevent rust.
Answer: The lifespan of your planters will depend on a variety of factors, including the material, climate, and level of maintenance. GFRC planters typically last for several decades, while corten steel and stainless steel planters can last for up to 50 years or more.
Answer: Yes, we offer a variety of color options for our planters, including custom colors to match your specific design needs.
The delivery time will depend on the size and complexity of your order, as well as your location. We will provide you with an estimated delivery time when you place your order. Most products ship between 4-8 weeks. See our shipping times on each product page for more information.
Answer: Yes and no, we offer a 30-day return policy for most of our off-the-shelf products. We DO NOT offer returns for any custom made-to-order product. Most of our products are made to order. Please see our return policy for more information.
No, we do not offer installation services for many of our products. However, we do have a Trade Partner network where you can find installation companies across the Nation. Please contact us for more information.
Yes, we offer custom fabrication services and can create a variety of metal fabrications to meet your specific design needs.
It is important to clean your fire pit or fire and water feature regularly to keep it in good condition. Use a soft-bristled brush to remove any debris, and wipe down the surface with a damp cloth. Be sure to follow the manufacturer's instructions for any additional care or maintenance.
It is important to check your local regulations and fire codes to ensure that you can use your fire pit or fire and water feature year-round. Additionally, be sure to take appropriate safety precautions when using any type of fire feature.