Shipping Policy Summary

Shipping & Lead Time

Lead times. Most Modofire products are made to order. Quoted production and shipping dates are estimates, not guaranteed delivery dates. Lead times vary with the design, finish, components, and fabrication schedule. We will communicate material changes to the expected shipping schedule. Transit time begins when the carrier receives the shipment.

Shipping and delivery. Products ship from Modofire or our domestic fabrication partners. Shipping method and cost depend on the size, weight, destination, and delivery requirements of the order. Smaller items generally ship by parcel carrier. Large or custom pieces generally ship crated by freight for curbside delivery, with a liftgate when included in the shipping arrangement. Delivery does not include placement, uncrating, assembly, gas or electrical connections, or installation.

Site readiness. The customer is responsible for providing an accurate delivery address, suitable carrier access, and people and equipment needed to receive and move the product from the delivery point. Storage, redelivery, or special-handling charges caused by unavailable access or a missed delivery appointment are the customer’s responsibility. Schedule installation only after shipment has been confirmed and the product has been received and inspected.

Delivery inspection. Inspect the crate and packaging before signing. Note any visible damage on the carrier’s delivery receipt, take photographs, and contact Modofire promptly. If damage is discovered after uncrating, retain the packaging and contact us with photographs as soon as possible, preferably within 48 hours. We will help review the issue and coordinate the appropriate freight claim or resolution.

Delays and related costs. Modofire is not responsible for carrier delays, weather, permitting, site conditions, or other circumstances outside its control. To the extent permitted by law, Modofire is not responsible for costs arising from a delayed delivery, including scheduled installers, equipment, travel, or lost use.