Shipping Policy Summary

Shipping & Lead Time

Lead Time: Most products are made to order. Lead times vary by product, finish, and burner system and are provided as estimates only. Transit time begins once the order ships.

Shipping Method: Products ship from Modofire or our domestic fabrication partners. Shipping method and cost are based on product size, weight, destination, and delivery requirements.

Delivery Type: Smaller items ship via standard ground carriers. Larger fire pits, fire tables, and custom fabrications ship crated by freight with scheduled curbside liftgate delivery. Placement, uncrating, assembly, and installation are not included.

Inspection: Customers are responsible for ensuring site access and inspecting deliveries upon arrival. Any visible damage must be noted on the carrier's delivery receipt before signing.

Installation Timing: Installation should be scheduled only after shipment confirmation is received.

Important: Modofire is not responsible for delays caused by carriers, weather, permitting, site conditions, or other factors beyond our control.