Warranty & Coverage
Warranty & Coverage
Each Modofire fire feature is made to order. We stand behind the quality of its materials, fabrication and finish.
Modofire covers the vessel, enclosure, fire table or sculpture against defects in materials and fabrication for five years from delivery. Powder-coated finishes are covered for five years from delivery against premature peeling or blistering caused by application or adhesion defects. This coverage applies to the original purchaser.
Burners carry a lifetime manufacturer’s warranty, subject to the manufacturer’s terms. Lifetime coverage applies only to the burner. Ignition systems, controls and other components carry separate manufacturer warranties. Modofire will help coordinate claims and connect you or your service professional with technical support.
Installation, gas and electrical connections, startup and service must be handled by qualified local professionals. Approved fire media must be installed before regular use according to the burner manufacturer’s instructions. Keep pilot openings, drainage and ventilation clear. Qualified installers may test the system without media when permitted by the manufacturer.
Modofire’s warranty does not cover:
- Normal wear or expected cosmetic changes such as patina, fading, heat discoloration or surface rust.
- Scratches or chips caused during handling or installation.
- Damage from improper installation, incorrect media placement or overheating.
- Damage from blocked ventilation or drainage, standing water, misuse, modification or inadequate maintenance.
Clean powder-coated surfaces with mild detergent and a soft cloth. Rinse thoroughly and remove salt or chemical buildup. Do not use abrasive cleaners or harsh solvents.
To make a claim, contact Modofire with proof of purchase, photographs and a description of the issue before returning any part. Modofire will repair or replace covered vessel or finish defects at its discretion. Removal, reinstallation, on-site labor, freight and related costs are not covered by Modofire’s warranty. Component claims follow the applicable manufacturer’s warranty terms and process.