Warranty

Modofire 1-Year Limited Warranty (minimum)

Standard Coverage:

All products from Modofire, unless otherwise specified, come with a 1-Year Limited Warranty from the date of delivery. This warranty covers defects in materials, workmanship, and structural components, reflecting our commitment to quality and customer satisfaction.

Warranty Duration:

The warranty coverage commences from the date of purchase and extends for a period of 1 year. This ensures a hassle-free experience for our customers, demonstrating the durability and reliability of our products.

** Extended Warranty Options
Additionally, some of our manufacturers offer more extensive warranties ranging from 5, 10, and even lifetime coverage. These warranties require direct registration with the manufacturer. We are happy to assist in facilitating the transfer of warranty registration forms to ensure our customers can take full advantage of these extended coverage options. Please contact our customer service team for more details on how to proceed with extended warranty registration.

 

What’s Included:

• Defects in materials

• Defects in workmanship

• Defective mechanisms

• Structural component failures

What’s Not Included:

• Incorrect installation by the retailer or customer

• Damage caused by accidents, misuse, or alterations by anyone other than Modofire

• Products without original packaging (or photos)

• Normal wear and tear

• Usage of components from other manufacturers

• Any damage caused by shipping, fading, staining, natural weathering, or repairs

How to Initiate a Warranty Claim:

1. Contact our customer support team to report the issue and for initial evaluation.

2. Provide proof of purchase (invoice or sales receipt).

3. Follow the instructions provided for returning the defective product, if necessary.

Additional Component Warranty:

Modofire extends a separate warranty on specific component parts under normal use and proper maintenance. Details regarding the duration and coverage of this warranty are provided in the product documentation and/or on our website.

Fire Table and Other Base Enclosure Warranty:

Specific products like fire tables and base enclosures come with additional warranty terms addressing structural integrity when properly maintained during residential use. The specifics of these warranties are outlined in the product documentation.

Finish Warranty:

A separate warranty covers the finish of our products against blistering or peeling under normal use and proper maintenance. Modofire, at its option, will refinish or replace the product if such defects occur within the warranty period.

Warranty Limitations:

The warranty is non-transferable and applies solely to the original purchaser. Shipping costs for warranty service are the responsibility of the customer unless otherwise stated by Modofire.

Proof of Purchase:

Original proof of purchase is required for all warranty claims.

Customer Support:

For all warranty-related questions or to initiate a warranty claim, please contact our customer service department.

Note:

Regular care and maintenance are essential for retaining the warranty, especially in environments with unique conditions such as coastal areas with high salinity in the atmosphere.