Refund policy

Return & Cancellation Policy

At Modofire, nearly all of our products are custom made-to-order, crafted specifically for you. As such, we maintain a return and cancellation policy that reflects the care and commitment involved in each order.

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Order cancellations

Orders may be cancelled for a full refund before project-specific design begins, materials are purchased or fabrication starts. After design work begins or materials are purchased, cancellation requires Modofire’s approval. Any refund will be reduced by costs already incurred. Once fabrication begins, made-to-order products cannot be cancelled except as required by law.

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Returns

Most Modofire products are not eligible for return due to their custom, made-to-order nature.

Non-returnable items include:

• Fire pits, fire tables, fire bowls, planters, water features, and sculptures made of aluminum or concrete/GFRC

• Any product marked "made-to-order", custom, or one-of-a-kind

• Used, sale, or unpackaged items

Eligible standard (non-custom) items must:

• Be unused and in original packaging

• Be returned within 30 days with an authorized Return Authorization Number (RAN)

• A 12% restocking fee applies

• Buyer is responsible for return shipping

Refunds are issued to the original payment method once the product is received and inspected.

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Custom & Artistic Products

Due to the artisan nature of our products, slight variations in color, texture, or finish are expected and embraced. These are not considered defects and do not qualify for return or refund.

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Exceptional Circumstances

If Modofire cannot fulfill an order, a full refund will be issued to the original payment method.