What’s Included

Each fire insert includes all core operating components required for proper burner performance. Final gas and electrical connections are not included.

• Commercial grade stainless steel or brass burner matched to round, square, or linear configuration
• Aluminum or stainless steel burner pan or plate as required by design
• Push button ignition system or electronic ignition if selected
• Key valve for fuel and flame control
• Whistle free flexible gas lines with required fittings
• Mounting brackets and internal support components

Inserts ship fully assembled where possible. Electronic components ship uninstalled to prevent transit damage. All systems are pre fitted and pre drilled to simplify installation.

Installation Notes

Final gas and electrical connections must be completed by a licensed professional. Electronic ignition systems are recommended for larger BTU applications. Battery powered ignition options are available where line voltage is not accessible.

Because each insert is custom configured, burner type, ignition system, and internal components may vary based on size, shape, and fuel selection.

Shipping and Lead Time

Shipping Method: Products ship from Modofire or domestic fabrication partners. Shipping method and cost are based on product size, weight, destination, and delivery requirements.

Delivery Type: Smaller items ship via standard ground carriers. Larger fire pits, fire tables, and custom fabrications ship crated by freight with curbside liftgate delivery and a scheduled appointment. Placement, uncrating, and installation are not included.

Shipping Charges and Inspection: Shipping charges are calculated at checkout or quoted separately for large or custom orders. Customers are responsible for ensuring site access and must inspect all deliveries upon arrival. Any visible damage must be noted on the carrier paperwork before signing.

Lead Time: Most products are made to order. Lead times vary by product, finish, and burner system and are provided as estimates only. Transit time begins once the order ships. Modofire is not responsible for delays caused by carriers, weather, or site access conditions.

Installation Timing: Installation should be scheduled only after shipment confirmation is received.

Returns and Cancellations

Most Modofire products are custom made to order and fabricated specifically for each project.

Cancellations
Orders cancelled within 72 hours receive a full refund. Cancellations after 72 hours and before production are subject to a 3 percent fee. Once production or shipping begins, orders cannot be cancelled.

Returns
Custom and made to order products are not eligible for return. This includes fire pits, fire tables, bowls, planters, sculptures, and all fabricated aluminum, steel, or concrete products.

Standard Items
Eligible standard items must be unused, in original packaging, and returned within 30 days of delivery with prior authorization. A 12 percent restocking fee applies and return shipping is the responsibility of the buyer. Refunds are issued after inspection.

Finish Variations
Minor variations in color, texture, or finish are inherent to the fabrication process and are not considered defects.

Exceptions
If Modofire is unable to fulfill an order due to production or material constraints, a full refund will be issued.

Warranty & Coverage

Warranty coverage is divided between the fire vessel and the burner and control components.

Fire Vessel and Enclosure
5 year limited warranty covering structural defects in materials and workmanship under normal outdoor use. Surface finishes, patina, and cosmetic changes are not considered structural and are excluded.

Burners and Components
Burners in stainless steel or brass carry a lifetime warranty. Electronics and gas valves are covered for 3 years residential and 1 year commercial. Pilot assemblies are covered for 2 years residential and 1 year commercial. Stainless steel burner pans and valve boxes are covered for 5 years residential and 1 year commercial.

Terms and Exclusions
Warranty begins at shipment and covers replacement parts and factory repair labor only. Installation, removal, freight, and on site labor are excluded. Normal wear, finish variation, heat discoloration, misuse, improper installation, unauthorized modifications, and indirect damages are not covered.