Return and Cancellation Policy
At Modofire, the majority of our products are custom made to order and fabricated specifically for each project. This policy reflects the time, materials, and coordination required to produce high-quality fire features and architectural elements.
Order Cancellations
Within 72 Hours of Order Placement
Orders may be cancelled for a full refund.
After 72 Hours and Prior to Production
A cancellation fee of 3 percent applies to cover administrative and payment processing costs.
After Production or Shipment Begins
Orders may no longer be cancelled. This includes all custom, made-to-order, and fabricated products.
Returns
Most Modofire products are not eligible for return due to their custom, made-to-order nature.
Non-returnable items include, but are not limited to:
Fire pits, fire tables, fire bowls, planters, fire and water features, and sculptures
Aluminum, steel, or concrete GFRC products
Any product marked made-to-order, custom, or one of a kind
Installed, used, modified, sale, or clearance items
Eligible Standard Items
If a product is identified as a standard, non-custom item, it may be eligible for return under the following conditions:
Item must be unused and in original packaging
Return must be requested within 30 days of delivery
A valid Return Authorization Number (RAN) is required
A 12 percent restocking fee applies
Buyer is responsible for return shipping and freight costs
Refunds are issued to the original payment method after the item is received and inspected.
Custom and Artistic Products
Due to the artisan and fabricated nature of Modofire products, minor variations in color, texture, finish, or surface appearance are expected and are not considered defects. These variations do not qualify for return or refund.
Exceptional Circumstances
In rare situations such as significant production issues, material unavailability, or force majeure events, Modofire reserves the right to cancel an order. In such cases, a full refund will be issued to the original payment method.
