Returns and Cancellations
Most Modofire products are custom made to order and fabricated specifically for each project.
Cancellations
Orders cancelled within 72 hours receive a full refund. Cancellations after 72 hours and before production are subject to a 3 percent fee. Once production or shipping begins, orders cannot be cancelled.
Returns
Custom and made to order products are not eligible for return. This includes fire pits, fire tables, bowls, planters, sculptures, and all fabricated aluminum, steel, or concrete products.
Standard Items
Eligible standard items must be unused, in original packaging, and returned within 30 days of delivery with prior authorization. A 12 percent restocking fee applies and return shipping is the responsibility of the buyer. Refunds are issued after inspection.
Finish Variations
Minor variations in color, texture, or finish are inherent to the fabrication process and are not considered defects.
Exceptions
If Modofire is unable to fulfill an order due to production or material constraints, a full refund will be issued.
